| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
| HASP-keys | N/A |
How To Fix Sentinel Key Not Found
Blancco related license issues might not always be related the software (Blancco 5, Blancco Drive Eraser, Blancco Mobile Device Eraser, Blancco LUN Eraser, Management Console, etc.). The HASP USB dongle can also be the source of the problem. Before contacting the Blancco Technical Support team, do the following:
- Re: Customer finds 'Sentinel key not found (H0007) 4 years ago. Hi Sergio, Thanks for sharing the information! To work on the issue further we would need more information and investigation. Kindly e-mail us the details at ' technical.support@gemalto.com ' for further troubleshooting. Regards, Gemalto Support.
- Once the License Manager has been installed, run Display Hardware Key Status. If the Sentinel Key number is not displayed, the Sentinel key may be defective. Contact Customer Service to exchange your key for a new one. Once the new key is received, contact Customer Service for a new license file based on the new Sentinel Key's number.
- I found Dany’s post “Resolving R39 Startup Errors” and tried that solution. When I followed the instructions in the top list I found that in the Services console I had 4 listings for Sentinel: HASP License Manager, Keys Server, and Security Runtime. I did not find the LDK License Manager (see image “8-17-2017 attempt”).
- Unity 3d Sentinel key not found （H0007）解决方法 step1：删除C: ProgramData 下的SafeNet Sentinel 文件 step2：在cmd 进入到unity的安装目录即Unity.exe 所在的目录。. 输入“haspupdate.exe u unity-sl.v2c” 即可。. 解决 sentinel key not found (h0007) Unity.
HASP Key not found on Win 64 bit OS. In Troubleshooting. Sentinel HASP (HASP HL, HASP SL, HASP SRM). 6 years ago. Hi, Sorry for my poor English.OS is Windows 8.1 64-bit.Sentinel HL Max (HASP Configuration) - USB Key.Using 'Sentinel LDK Run-Time 6.64' Driver.
E0226 Sentinel Key Not Found
- Try connecting the HASP-key to another machine/USB port
- After connecting the HASP-key, the drivers for the key should be automatically installed. Alternatively, you can install the drivers manually
- To check if the key is properly detected follow below steps:
- Make sure that the HASP-dongle is connected to the machine.
- Open a browser and go to the address: http://localhost:1947/
- 'Sentinel Admin Control Center' page will open.
- Click on 'Sentinel Keys' on the left panel.
- If you can see your HASP-dongle on the list, the key is correctly detected by the machine.
Other issues which may occur:
| Issue | Explanation | Resolution |
|---|---|---|
| HASP key not detected (in Windows environment) | The drivers have not been installed properly. Drivers can be either downloaded by Windows or installed automatically when setting up Blancco Management Console |
|
| HASP key is physically broken | HASP dongle exterior or connector is damaged (bent/broken) Red connectivity led does not light up when the dongle is connected |
|
| HASP key's battery is dead | Blancco HASP Tool is able to detect a dead battery and will not function properly in such case |
|
| HASP key's clock is out of sync | Sometimes the internal clock of a HASP drive may corrupt. Blancco HASP Tool reads the HASP dongle's internal HASP clock value. If the number does not match the current time (or is not even close, for example: 2070010100), then internal HASP clock is corrupted. Date is displayed in format YYYY-MM-DD-HH |
|
If none of the HASP related issues listed above do not seem to be the problem in your case, contact Blancco's Technical Support team and remember to include the following information when submitting your issue ticket:
- HASP key number (the number on the key chain).
- What erasure software are you using? Make sure that you specify which product you are using.
- Also make sure that the licenses always need to match the used Blancco product.
E0209 Sentinel Windows 10
Premier+ Sentinel Key Not Found
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