Sentinel USB Key
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RISA uses a Sentinel USB Key for licensing. This key may be plugged into any USB port on the machine. When functioning properly the key will light up green or red when plugged into a running machine.
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The design of Sentinel's keys has changed over the years. The oldest Sentinel USB Keys are purple, and typically do not have an adhesive label attached. Newer ones are black. The newest keys are purple and have a much more compact size to them. The black keys and new purple keys have an adhesive label designating their Key ID. See the image below:
Note:
- If trying to determine whether a USB key is a RISA key, the presence of the serial # SRB11137 usually signifies it is a RISA key.
- Safenet Sentinel Superpro keys, in rare instances, may have a problem being read when plugged into a USB 3.0 port. If you run into this issue please use a USB 2.0 port instead.
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- Click Finish to close the Sentinel driver Installer. Once completed reboot your machine and insert the USB dongle. To check that the Sentinel driver has installed correctly, go to the Windows device manager Universal Serial Bus controllers you should seen an entry for 'SafeNet USB SuperPro/UltraPro'. Once complete, your key is ready for use.
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- Select the Sentinel LDK License Manager service in the list. Right-click the service and select Start or Restart from the context menu. Once the service is running, click Try Again to close the message box. If the service does not start or if it is not in the list, do one of the following.
Launching the RISA Product
When launching a RISA standalone product the product will search for a connected Sentinel USB Key. If no key is found then the following dialog box is displayed (Warning 3):
The user can check the key then click Yes to try again, or click No to exit.
Note:
- In rare circumstances Warning L:26 will accompany this message. If this occurs it is letting you know that there is a license file issue that is not authorizing the program. Either time tampering or UAC problems are occurring.
- In very rare circumstances Warning L:509 will accompany this message. If this occurs it is letting you know that there is a license file issue in combination with a license file that is not authorizing the program. The latest version of the RISA Key Manager was not used in generating the Locking Criteria.
Removing the Key
RISA Products periodically check to ensure that the Sentinel USB Key is plugged in. Removing the Sentinel USB Key during the operation of a RISA standalone product will eventually cause the following dialog box to be displayed:
Once this dialog box is displayed, no additional work may be done within the RISA Product until the key is inserted. Clicking the No button on the dialog box displayed above will automatically save the file (overwriting the previous version of the file) and exit the program immediately.
Remote Desktop
Standalone licenses allow access through Remote Desktop for all current RISA programs except RISASection.
Key Driver
A Sentinel driver is necessary for the machine to read the USB key. This driver must be installed prior to plugging in the key. The latest Sentinel System Driver (also called the Sentinel Protection Installer) can be obtained from the RISA Product Licensing website, and is always included in both the Network server and Standalone Perpetual installs (this install is ran from the SetupSPI.exe located in the RISASentinel Protection Installer folder).
To confirm that your machine is running the latest driver open the Device Manager, which is accessible through the Windows Control Panel. If the key is plugged in and the correct driver is installed then it will be listed under the Universal Serial Bus controllers as a SafeNet USB SuperPro/UltraPro device
Double-click on the SafeNet USB SuperPro/UltraPro device to view its properties. Clicking on the Driver tab will reveal the Driver Version:
Manual Driver Installation
There are times when the driver has some difficulty installing. In these cases it may be necessary to manually install the Sentinel Driver. To do this:
- In the device manager highlight the entry for the USB key. It may appear as USB UltraPro or USB SuperPro and have yellow triangle on it to indicate an incomplete driver install.
- Now right-click to bring up a menu as shown below and choose Update Driver Software…
- You should get Update Driver Software dialog shown below. Select the Browse my computer for driver software option:
- The browse dialog below will come up. Browse to following location: C:Program Files (x86)Common FilesSafeNet SentinelSentinel System Driver
- Click Next on the dialog and the driver software should install.
SSD Cleanup
E0226 Sentinel Key Not Found Keys
There are instances when uninstalling the key driver will leave remnants of information in the registry. This will sometimes cause problems in reading the key when a new version of the key driver is installed. In this instance it may be required to run the SSD Cleanup utility to fix this problem. This file is called SSDCleanup.exe.
It is located here (by default): C:Program FilesRISASentinel System Driverx64
Note:
E0226 Sentinel Key Not Found
- If RISA has been installed to a location other than C:Program Files then you will find a Sentinel System Driver subfolder in that other location (e.g. C:RISA)
So the typical way to fix key driver issues is as follows:
- Uninstall the key driver from the machine.
- Run the SSD Cleanup utility (SSDCleanup.exe or SSDCleanupx64.exe).
- Re-install the key driver by running the SetupSPI.exe from the C:Program FilesRISASentinel System Driver folder
Errors related to sentinelkeyw.dll can arise for a few different different reasons. For instance, a faulty application, sentinelkeyw.dll has been deleted or misplaced, corrupted by malicious software present on your PC or a damaged Windows registry.
The most commonly occurring error messages are:
- The program can't start because sentinelkeyw.dll is missing from your computer. Try reinstalling the program to fix this problem.
- There was a problem starting sentinelkeyw.dll. The specified module could not be found.
- Error loading sentinelkeyw.dll. The specified module could not be found.
- The code execution cannot proceed because sentinelkeyw.dll was not found. Reinstalling the program may fix this problem.
- sentinelkeyw.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vender for support.
In the vast majority of cases, the solution is to properly reinstall sentinelkeyw.dll on your PC, to the Windows system folder. Alternatively, some programs, notably PC games, require that the DLL file is placed in the game/application installation folder.
For detailed installation instructions, see our FAQ.
Additional details about sentinelkeyw.dll
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